Dealerlogix Buzz

Dealerlogix Helps Dealers Find Customer Recalls With myCarfax

Mar 30, 2016, 16:48 ET from Carfax

HIGHLANDS RANCH, Colo., March 30, 2016 /PRNewswire/ -- Dealerlogix has completed its integration of myCarfax so dealerships can identify more vehicles with open recalls in their service lanes. Service advisors writing-up customer vehicles using the enhanced Dealerlogix system are automatically notified of open recalls on them, including off-brand vehicles. Dealerlogix is one of the first dealer solution providers to bring myCarfax tools to the dealer Fixed Operations space.

"We are very excited about this relationship with Carfax," saidMark Brandon, President and Founder of Dealerlogix. "This integration automatically looks up open recalls and adds them to the appointment or repair order with zero effort on the part of the Service Advisor. This helps ensure customers of Dealerlogix dealerships are driving safe cars, while dealers are maximizing revenue and reducing warranty administration headaches."

Vehicle-specific open recall information is reported by the auto manufacturers directly to Carfax. Once the enhanced Dealerlogix system with myCarfax identifies open recalls on a customer vehicle, it automatically pushes the recall details to the dealership's DMS. Service advisors can immediately add the recall fix to the repair order or notify the customer of the recall for off-brand vehicles.

"A key part of keeping customer cars well-maintained is making sure the recall repairs are up-to-date," said Vern Poyner, general manager at Carfax. "Dealerlogix shares our commitment to making it easy for dealerships to identify open recalls. Integrating myCarfax into the Dealerlogix system gives dealers a more powerful add-on tool for their DMS and helps streamline the important process of taking customer recalls from open to closed."

Nearly 40,000 service locations and solution providers are part of the myCarfax Service Shop program, with access to free tools that help improve customer loyalty and increase car count. To get the enhanced Dealerlogix system for your dealership, visit www.dealerlogix.com.

About Dealerlogix

The Dealer LOGIX® sales process, developed in 2003 by Mark Brandon, transforms the traditional and commonly frustrating service experience into one which informs and empowers customers. This advantage helps them make comfortable service choices while growing service department revenues. The Dealerlogix Mobile Service Advisor helps advisors create a more productive relationship with the customer quickly and allows them to communicate seamlessly with the customer via text and email. The Dealerlogix Electronic Technician Inspection tool and Parts Department Estimating tool which integrates with the Dealerlogix Mobile Service Advisor shortens estimate times for customers and stimulates upsell opportunities that keep customers' vehicles safe and operating to specification. www.dealerlogix.com

About Carfax (www.carfax.com)

Carfax, a unit of IHS Inc. (NYSE: IHS), is the vehicle history expert for used car buyers, sellers and the automotive industry. Carfax created the Vehicle History Report in 1986 and continues to develop innovative services – like Carfax Used Car Listings and myCarfax – that make it easier to buy, sell and service used cars. The company maintains a database comprising over 15 billion vehicle history records from more than 92,000 sources worldwide. Become a myCarfax Service Shop at www.mycarfaxserviceshop.com or call 888-655-5362. Based in Englewood, Colorado, USA, IHS is the leading global source of information, insight and analytics in the automotive industry and other critical areas that shape today's business landscape.

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