Parts WriteBack Information - FAQ Article

Parts Writeback Information - FAQ

Overview: This feature saves dealerships time and prevents errors by allowing parts to automatically write back to the DMS if they were added to repair order lines within Dealerlogix.

Key Benefits

Help maintain accurate inventory as work is approved and completed.

Prevent double-entry of the same information in the DMS and Dealerlogix

Parts Writeback starts by a user adding specific parts to a repair order, usually by using Dealerlogix’s

Parts Writeback starts by a user adding specific parts to a repair order, usually by using Dealerlogix’s Parts Lookup and Availability menu. Once the Parts department has completed their review of the repair order, and pulled the relevant parts, they can simply click the Next button, within Dealerlogix.

Dealerlogix will warn the Parts user about any potential discrepancies in the parts information added to the repair order, using the following sections: Unidentified Parts, Availability Mismatches, and Pricing Mismatches.

Unidentified Parts - In the example below, we see that the “18W Driver Front Wiper” part was not found in the DMS, based on the provided part number.

Availability Mismatches - This alert warns the user that they do not have enough stock on hand, per the DMS, to meet the needs of this repair order. (As shown on the Wiper Blade part below)

Pricing Mismatches – Any parts which have been added at a different price than what is stated in the DMS will be flagged under this section.

FAQs

What if my DMS does not allow parts to be written back that do not match an existing part number?
- Dealerlogix can be configured to skip writing back part numbers that do not match the DMS
What if my DMS forces a specific workflow if Out of Stock parts are written back?
- Dealerlogix can be configured to skip writing back part numbers that are Out of Stock in the DMS.
What if my store uses quick-picks to select parts in Dealerlogix?
- The parts department can be configured to receive a specific Parts Review status when a quick-pick provided part does not match an existing DMS part number.
Do I have to do anything inside of the DMS once parts are written back?
- Some DMS types require users to approve parts in the DMS, once they have been written back.